Whisper
Weiyu is an open-source intelligent customer service and enterprise IM system. Its official website states that it offers online customer service, AI customer service, knowledge base Q&A, work orders, workflows, and call centers. It supports private deployment and stores data on your own servers.
Updated: 2026-10-26
What is Whisper?
The official website of Weiyu positions itself as an open-source intelligent customer service system, covering modules such as enterprise IM, online customer service, AI customer service, knowledge base, work orders, workflows and call centers. It emphasizes three main lines: open source, free availability and private deployment, with all data stored on the user's own server. The main entity indicated on the official website is Beijing Weiyu Tianxia Technology Co., Ltd., which also highlights the three core aspects of open source, openness and private deployment.
Who is it for?
- Government and manufacturing enterprises that need to keep customer service data in the intranet and do not accept SaaS.
- E-commerce merchants and brand owners with multi-channel consultations who wish to unify them into a single agent system.
- Teams that want to use their own knowledge base for internal Q&A and document management.
- Integrated solution providers that need to integrate call centers, meetings and customer management.
Key features
6Open-source Intelligent Customer Service System
The official website states that it is a brand-new AI-built system, open-source and free to use, with support for private deployment. All data is stored on the enterprise's own servers, and the official website also provides corresponding private deployment documentation.
Enterprise IM
The official website states that it supports AI group chat assistants, AI conversation summaries and chat record monitoring. It is designed for medium and large teams and claims to support tens of thousands of people online simultaneously.
Online Customer Service
Multi-channel integration, multi-account aggregation, and private domain management. The official states that it features AI intent recognition and intelligent quality inspection, and supports manual agent handover as a backup.
AI Agent
The official states that it can integrate with large models such as Ollama, DeepSeek, Zhipu, and Tongyi Qianwen, and supports two paths: private deployment and API calls.
Enterprise Knowledge Base
AI writing assistant and knowledge base Q&A, unified management of internal knowledge bases, documents, help documents and content announcements.
Work Order System & Workflow
The AI work order assistant enables automatic creation, intelligent assignment and routing, timeout reminders, and automatic closure; the workflow supports visual orchestration, AI agent execution, and MCP tool calls, along with additional modules such as call center, Weiyu Meeting, and customer relationship management.
How to use Whisper
- First complete the private deployment in the test environment, then import the real customer service data to avoid accidentally exposing customer information during the configuration period.
- When connecting to large models, prioritize local or privatized models.
- using public network APIs will transmit conversation content beyond the enterprise's boundaries.
- Configure the human agent fallback rules in advance.
- there must be a clear handover path to human agents for scenarios where the AI is unable to provide answers.
- The boundaries between the open-source version, commercial support and customized services shall be subject to the official website's prices and documents.
- Confirm the maintenance method before purchasing.
- The official website lists that it is strictly prohibited to be used for illegal and regulated businesses such as Trojans, viruses, pornography, gambling and fraud, and pay attention to compliance requirements before access.
- The official website provides GitHub and Gitee repositories as well as the Dao demo environment.
- When making a selection, it is recommended to first check the code activity and document completeness.
Traffic & popularity
Data month Sep 2026
Whisper receives about 12.1K visits per month and ranks #1,142,182 worldwide.
Monthly visits
12 monthsTraffic sources
- Direct40.5%
- Search32.0%
- Referrals11.0%
- Social6.1%
- Display ads3.3%
- Other7.3%
Top countries
- United States41.9%
- Singapore31.8%
- Hong Kong, China23.3%
- Japan3.0%
Estimated from third-party traffic data.
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