Askli
Askli is a no-code AI customer service platform that trains a website chatbot on your company's own data. It brings together website widgets, a shared inbox, email assistance, lead capture, and seamless human handoff in one place.
Updated: 2026-10-27
What is Askli?
Askli is a no-code AI customer service and lead capture platform. Its official website states that users can import content from Notion, Google Drive, help centers, or public web pages to train their own chatbot. It combines website widgets, omnichannel conversations, a shared inbox, and human handoff in a single system. Compared with simple Q&A plugins, it places more emphasis on knowledge sync and customer service collaboration. The official website highlights automatic knowledge source sync and human takeover, making it suitable for websites used jointly by customer service and sales.
Who is it for?
- SaaS and e-commerce teams that need round-the-clock FAQ answers on their official websites.
- Small and medium-sized businesses with limited customer service staff that want AI to handle repetitive questions first.
- Content teams that manage knowledge bases with Notion or help centers.
- Marketing teams that need to capture leads in chat and hand them over to sales.
- SaaS teams that need to unify product documentation, help centers, and sales materials into a single Q&A entry point.
Key features
6Knowledge base training
Import content from files, Notion, Google Drive, Zendesk help center, and public URLs so that answers are grounded in company materials.
Website chat widget
Choose a widget style and embed it on your website, so visitors can ask questions directly without jumping to an external chat page.
Omnichannel conversations
The official website states it covers channels such as websites, WhatsApp, Slack, and Telegram, keeping conversations continuous.
Shared inbox
Teams can view, assign, and take over conversations, handing issues that AI cannot handle to humans.
Leads and forms
Collect prospect information through conversational forms and turn conversations into sales leads that can be followed up.
Auto-sync and function calling
Data sources can be automatically retrained after updates, and custom APIs can be connected through function calling to extend capabilities.
Things to know
Usage Tips
- First curate a high-quality knowledge base, remove outdated policies and contradictory content, and then train the bot.
- Set up human handoff or clear boundaries for questions about pricing, refunds, privacy, and contracts to prevent the AI from making commitments on its own.
- Before launch, test with real customer questions and check cited sources, tone, and multilingual performance.
- Regularly review unresolved questions and handoff records, and update the knowledge base based on real gaps rather than only tweaking prompts.
- Periodically export unanswerable questions, add them to the knowledge base, and then retrain; this is more effective than frequently changing prompts.
Traffic & popularity
Data month Sep 2026
Askli receives about 4.8M visits per month.
Monthly visits
8 monthsEstimated from third-party traffic data.
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