Heyy

Heyy automates customer conversations across WhatsApp, Instagram, Messenger, website chat, and email. It combines AI employees, a shared inbox, lead collection, campaigns, and a lightweight CRM to help teams respond faster and manage every interaction in one place.

AI Marketing Tools#Omnichannel Support#AI Employees#Social messaging

Updated: 2026-10-27

What is Heyy?

Heyy is an omnichannel customer communication platform. According to its website, it uses AI employees to automatically handle sales, marketing, and support conversations. Teams can manage WhatsApp, Instagram, Messenger, website chat, and email in one place, and turn conversations into leads and sales opportunities. Compared with single-channel chatbots, it places more emphasis on cross-platform continuity and business conversion. The website combines multiple social channels, AI employees, leads, and a lightweight CRM into a customer communication platform.

Who is it for?

Businesses that primarily acquire customers through social channels such as WhatsApp and Instagram.
Small and midsize teams that need to turn support conversations into sales leads.
Operators in industries with high inquiry volumes, such as e-commerce, education, and real estate.
Support leaders who want to reduce repetitive Q&A while retaining human handoff.
Businesses that need to centralize inquiries from social channels and want automated replies without slowing down high-intent customers.

Key features

Omnichannel inbox

Aggregates multiple social and messaging channels, allowing support agents to view history, assign conversations, and follow up in a single interface.

AI employees

Answer common questions based on company content, identify intent, and perform initial qualification, reducing repetitive manual replies.

Leads and lightweight CRM

Automatically collect contact details, record sources and conversation status, and make it easier for sales to follow up.

Automation and campaigns

Set up welcome, follow-up, and reactivation flows, and send targeted campaigns to different customer groups.

Industry use cases

The website lists scenarios such as finance and insurance, healthcare, e-commerce, education, and real estate, along with corresponding communication tasks.

Team collaboration

Supports multi-agent handling, handoffs, and shared context, enabling AI and humans to collaborate in the same inbox. The website states that the system can automatically answer common questions, qualify leads, and schedule follow-ups across multiple channels, reducing repetitive manual work.

How to use Heyy

First standardize business hours, refund, and delivery messaging across channels before letting AI answer automatically.
Set clear human handoff rules for high-intent and complaint conversations to avoid automation delaying resolution.
Campaign messages must comply with each platform's template, frequency, and opt-out requirements to limit disruption to customers.
Regularly review conversation tags and unresolved reasons, and use real issues to improve the knowledge base and processes.
First standardize business hours, refund, delivery, and discount messaging across channels before letting AI answer automatically.
set clear human handoff rules for high-intent customers, complaints, and sensitive accounts.
Campaign messages must comply with platform template, frequency, and opt-out requirements.
Review unresolved conversations and tags weekly, and use real issues to supplement the knowledge base rather than merely increasing the number of automated replies.