Knowster

A knowledge-based AI customer service robot for small business websites that reads your existing web pages and Google Drive documents to automatically answer visitor questions. It supports multiple languages, can be embedded with just one line of code, and converts unanswered questions into to-do items and leads. The official claims that setup takes about five minutes.

AI Chatbot#Website Support#AI Q&A#Small business

Updated: 2026-10-27

What is Knowster?

Knowster is an AI customer service robot for small businesses. Its official positioning is "Let your website answer questions even while you sleep". It does not require you to pre-write scripts or manually input answers. Instead, it directly reads your existing web pages, Google Drive files and handwritten fixed responses, and replies to visitors in the same language they use to ask questions. Access only requires pasting a piece of script code, and the official says it can be launched in about five minutes of setup.

Who is it for?

Local small shops, clinics, and law firms that want to answer frequently asked questions during evenings, weekends, and holidays.
Small e-commerce or SaaS teams that have no development resources and can only accept integration with a single line of script code.
Self-employed individuals who maintain price lists and policy documents in Google Drive.
Customer service managers who want to turn repeated inquiries into leads and to-do lists instead of typing out responses repeatedly.

Key features

Website Auto-Learning

The official version states that it reads the pages you have already written and rereads them regularly according to a schedule. The answers are updated accordingly when the pages are revised, and the service will not go offline during the rereading period.

Multi-source knowledge

Supports official website pages, a Google Drive folder (readable Google Docs, Sheets, plain text and Markdown, temporarily does not support PDF and Word), and self-written answers supplemented manually by you.

Pinned Answers Priority

You can manually add information not included in the documents, such as business hours and service scope. Once pinned, the AI will follow it verbatim and no longer rewrite it on its own.

Auto-skinning component

The official states that the chat component will adopt the color scheme, rounded corners and tone of the website it is embedded in to adapt to pages with different brand styles.

Lead Capture

When visitors ask about prices or inventory, they leave their email addresses. Questions that cannot be answered are added as a line in the to-do list and entered into the background contact list.

Data Protection

The official states that data transmission is encrypted, it is not shared with third parties, and it will not be used for model training.

How to use Knowster

First, use the free registration-free trial provided on the official website to scan your site, ask the most frequently asked customer questions, and confirm the quality of the answers before deciding whether to integrate it.
After integration, prioritize pinning fixed answers such as holiday business hours and return and exchange policies that are prone to being rewritten and answered incorrectly.
Put your commonly used policies into a dedicated Google Drive folder.
Note that PDF and Word files are not currently readable and need to be converted to supported formats.
Check the unanswered questions once a week, supplement the high-frequency ones into pinned answers or new pages, and keep improving the accuracy of the knowledge base.
The free version includes 100 messages per month, which is suitable for first verifying the effect.
before commercial use, recheck the official latest pricing and terms.