Talki

This is a discontinued AI helpdesk project. According to its official website, the original product unified web chats, emails and Telegram messages into a single inbox, and used documents to train an AI to automatically resolve routine tickets and then transfer them to human agents. Now it is only for display and archiving, and the online service is no longer available.

AI Chatbot#Support tickets#Telegram bot#AI replies

Updated: 2026-10-27

What is Talki?

Talki's official website clearly marks "Project archived": the project is no longer maintained, the backend has been taken offline, login, online chat and service functions are all unavailable, and the current page is only retained as a product display archive. The official website retains its original product introduction: integrate Telegram, web chat and emails into the same inbox, use AI to automatically solve routine work orders from a knowledge base, and transfer complex problems to manual support. It is suitable for small teams or individual developers who want to consolidate customer service channels in one place.

Who is it for?

Product and customer service managers who want to reference the product form of "omnichannel + AI customer service"
Researchers interested in Telegram customer service bots or helpdesk architectures for independent developers
Teams that want to use it as a reference case when evaluating similar products

Key features

Multi-channel Inbox

The official website states that web chat, emails and Telegram can be consolidated into a single queue, allowing the team to assign, reply and close tickets in one place.

AI Automatic Resolution

According to the official website, AutoPilot scans support tickets and customer context, generates responses from the knowledge base, and resolves tickets directly if the issue can be handled; if not, it escalates to human agents.

Automatic Knowledge Base Construction

The official website states that you only need to point to your website, and the system will scan and generate a knowledge base, allowing the AI to start answering questions based on it without the need for additional document preparation.

Built-in Translation

The official website states that it offers bidirectional translation through DeepL, allowing customer service to handle foreign language requests without switching languages.

Backend Data Integration

The official website states that you can pull custom fields such as package plans and MRR into support tickets via Backend Connect without the need for copy-pasting.

One-line Macros

Official examples include slash commands such as /refund, which complete a refund, add tags and close the ticket with a single keystroke.

How to use Talki

The online service is no longer available for registration or use, and the official website has clearly stated that the backend has been shut down.
Please do not attempt to log in or make any payments.
For similar features, you can look for still maintained helpdesk products in the AI customer service category on this site.
If you are selecting a similar project for implementation, you can focus on its inbox structure, knowledge base scanning, and the trigger mechanism for transferring to human agents.
these three points are still explained in the official website documentation.
The official website retains the archived pricing page (original Bootstrapper Free version, Growth €9 per seat, Pro Max €19 per seat) for historical reference only.
The project's official announcement states that it has been discontinued and will not be resumed.
For related issues, it is recommended to confirm with the original author through the contact information on the official website.
The original product adopted a seat-based subscription model, and the official website has retained the original price page as historical reference materials.
If you currently need a helpdesk product that is still under maintenance, you can look for other tools in the similar category on this site.