Aircall
Aircall is an AI communication platform that consolidates voice calls, text messages and social media messages into a single conversation view. AI agents can answer overflowing calls 24/7 and transfer them to human agents with context. It also offers real-time call coaching, intelligent routing and call transcription, serving sales and customer service teams.
Updated: 2026-10-27
What is Aircall?
Aircall is an AI communication platform for sales and customer service teams that consolidates voice calls, SMS, MMS, and WhatsApp into a single conversation view, enabling communication from desktop or mobile devices. It addresses specific pain points: missed calls, cold leads, and wasted time. The official website describes it as a call system built for closing deals, using AI to handle overflow inquiries, guide calls, and turn outcomes into analyzable data.
Who is it for?
- Sales teams: Outbound and inside sales teams that need high-frequency outbound calls, follow up on leads, and log call results back to the CRM.
- Customer service and support teams: Teams that handle a large volume of incoming calls and messages, and wish to use AI to route routine inquiries and maintain service levels.
- Operations and call center managers: People who rely on call data for quality inspection, training and scheduling, and require historical metrics and drill-down analysis.
- IT and business leaders: Those who want to select numbers and invite team members to make calls within minutes without purchasing additional hardware, avoiding the organization of long-cycle projects.
- Small and medium-sized enterprises: Teams that do not have dedicated IT support but need to display local numbers in multiple countries and integrate with existing tools.
Key features
6Omnichannel Conversation View
Voice calls, SMS, MMS, and WhatsApp messages are consolidated into a single conversation timeline, eliminating the need for agents to switch between multiple windows; supports applying for local numbers in over 100 countries to make calls and send messages from a computer or mobile phone.
AI Agent for Overflow Handling
When the team is overwhelmed, the AI agent can answer and handle routine inquiries 24/7, then hand them off to human agents with full context—officially enabling all-day call coverage.
Real-time Call Coaching
Real-time prompts are provided during calls, allowing supervisors to provide on-the-spot guidance using the coaching and whispering features; a summary is automatically recorded after the call ends.
Power Dialer and Smart Routing
The sales dialer can automatically extract numbers from any web page and make outgoing calls consecutively; incoming calls are routed to the appropriate agents based on skills, online status or customer history, reducing misrouting.
Call Transcription & Analytics+
AI automatically transcribes calls and voicemails, making it easy for new hires to get up to speed quickly; Analytics+ offers unlimited history, advanced filtering, and drill-down analysis for tracking call center metrics.
250+ Native Integrations
Integrate with tools like HubSpot, Salesforce, Zendesk, Shopify, Microsoft Teams, Pipedrive and more with just a few clicks, and sync call data into your existing CRM and ticketing systems.
How to use Aircall
- First complete the minimum closed loop: The official website states that setup can be done in three steps: select a number, invite the team, and start making calls, with no hardware or IT projects required.
- it is recommended to first verify the quality of routing and transcription with a small group of agents.
- Test the AI agent in overflow scenarios: Have AI answer incoming calls during non-working hours or queues during peak hours first, and check if the context it carries when transferring to human agents is sufficient.
- Prioritize CRM integration first: First connect HubSpot, Salesforce or Zendesk, confirm that call records and summaries can be automatically stored in the database, and then decide whether to enable Power Dialer for batch outbound calls.
- Pricing and Trial: The official website lists a starting price of $30 per user per month, with a 7-day free trial available without a credit card.
- before formal purchase, calculate based on the number of agents and actual call volume, and the specific subscription plan shall be subject to the official website.
Traffic & popularity
Data month Sep 2026
Aircall receives about 3.2M visits per month and ranks #14,599 worldwide.
Monthly visits
12 monthsTraffic sources
- Direct67.5%
- Search14.3%
- Referrals6.1%
- Mail5.5%
- Social4.6%
- Other1.9%
Top countries
- United States29.8%
- France12.4%
- Australia8.1%
- India6.5%
- United Kingdom6.4%
Estimated from third-party traffic data.
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