Sendbird
Sendbird is an enterprise-grade AI customer experience platform that includes the delight.ai intelligent concierge and communication API, covering scenarios such as chat, voice and video, and business messaging.
Updated: 2026-10-26
What is Sendbird?
Sendbird is an AI customer experience platform for enterprises, which is described on its official website as "The AI customer experience platform for enterprise". Unlike vendors that only provide chat components, Sendbird simultaneously offers delight.ai (an ultra-personalized AI concierge that covers the entire customer journey) and underlying communication APIs (which the official website calls the world's most trusted communication infrastructure, powering billions of conversations every month). Its solutions are organized by industry (on-demand, retail, finance, digital health, marketplaces) and use cases (customer service, sales, marketing, operations, live streaming), making it easy for enterprises to access them on demand.
Who is it for?
- Product and technology teams that need to embed chat, voice and video communication into their apps to reduce the cost of in-house development.
- Enterprises engaged in retail, finance, digital health, and on-demand services that aim to unify customer experiences and maintain consistency across all touchpoints.
- Customer experience leaders who want to layer in AI concierges to deliver personalized services and drive conversions, boosting customer loyalty.
- Operations teams already using systems like Salesforce and requiring integration of communication capabilities, for seamless connection to their existing tech stacks.
Key features
6delight.ai
An AI concierge that covers the entire customer journey, delivering personalized customer experiences with voice AI agents and multiple integrations.
Communication APIs
Chat APIs, voice and video call APIs that power in-app real-time communication, ensuring stability and scalability.
Support Agent Desk
A support agent desk for use in customer service scenarios to centrally manage customer messages.
Business Messaging
Connects business notifications and interactions between enterprises and customers, enhancing reach.
Content Moderation
Content moderation, which controls the interactive content within the platform and reduces compliance and security risks.
Salesforce Connector
Integrates with systems like Salesforce and embeds into existing workflows and data sources.
How to use Sendbird
- 1First build basic chat and calling features with the Communication API, then introduce delight.ai for AI personalization and advance step by step.
- 2Select templates based on industry and use cases, avoid rolling out all modules at once, and control complexity and costs.
- 3Configure content moderation and data compliance in accordance with regional requirements, and evaluate data residency plans and permissions for sensitive data.
- 4Official pricing, API quotas and delight.ai features may be subject to change; verify the official documentation and pricing before commercial use.
Traffic & popularity
Data month Sep 2026
Sendbird receives about 86.2K visits per month and ranks #387,987 worldwide.
Monthly visits
12 monthsTraffic sources
- Direct65.0%
- Search19.7%
- Referrals6.9%
- Social4.8%
- Mail2.7%
- Other0.9%
Top countries
- South Africa15.8%
- South Korea10.7%
- Poland8.6%
- Philippines8.4%
- United States8.2%
Estimated from third-party traffic data.
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